I had a lot of questions about my insurance coverage pertaining to a family member. I am not one for communication via email and prefer to speak via spoken conversation. Stephanie replied to my emails immediately and made sure she was available right away to answer all of my questions via phone conversation. She shared literature that would be helpful for answering my questions. She checked to verify answers, and allowed me to verify, with her any questions I had.
Due to the questions I had, Stephanie was kind, patient, and open minded to my situation. She offered multiple suggestions to help me fulfill anything the insurance couldn’t cover. She was nonjudgmental and extremely helpful. I felt very comfortable talking to Stephanie and I felt heard. A value that is important to me when I am seeking answers to questions.
- Joanna Forsha, Teacher , Woodford Academy